We create hundreds of invoices a day and use the "next" feature. At some point, a one click error between our order number and invoice number on one invoice was made and it caused our auto invoice numbering to add many numbers onto the end. It has happened a few times over the last few months so now our invoice numbers are around 20 numbers long. We have been told that it can't be fixed. There should be a way to correct the number and have it continue with next like it did before. Also, there should be a fail-safe so that a one click error doesn't cause this HUGE problem.

(The specific error was: Order number had excess numbers by mistake and the invoice number was left blank and the record was saved by mistake. It made the invoice number match the order number and is auto-filling that super long number going forward. We have 5 users creating invoices so we need the auto numbering system to be in place and it seems crazy that this cannot be fixed.

by: Cathy E. | 9 hours ago | Accounts Receivable