In some web based e-mail (such as gmail and netopia's webmail) the UU Encoding used by MAS to send e-mails with attachements is not supported.
Using the more widely adopted MIME would resolve this issue.
In our case, our salesreps use webmail from Netbooks and can't view the pdf attachements as the webmail stuffs the raw code into the body of the e-mail.
by: Jay N. | over a year ago | 6 - General Enhancements
Comments
http://community.sagemas.com/t5/Customization-and-Integration/Having-Document-Transmittal-send-MIME-encoded-email-attachments/m-p/623
More and more customers are either moving to Google Apps as a hosted solution, or other web-based emails. The lack of compatibility is becoming an issue with many, many of our SMB clients.