Currently, X3 only allows a user to update the sales order on customer returns, if an invoice has not been generated against the original shipment. After the invoice has been processed, the Update Order flag is disabled. Since most companies process the invoice immediately, there is a very small window in which a customer return can be processed for replacement. Customers need the ability to update the original sales order open quantity when processing a customer return for replacement, regardless of whether the invoice is posted or not. They do not want to have to enter a new sales order.
by: Sally S. | over a year ago | Distribution
Comments
Agree. This happens to us all the time, and our users are not happy about the need to create a new sales order.
Agree