The current ATP logic is not sufficient to provide good meaningful information to customer service when processing an order. The current ATP is in the form of a quantity available on the bottom of the screen (which is small and difficult to see) or in some cases a date of when it is projected to arrive.

This approach does not take any real events into account and relies on standard lead times. Additionally, the algorithm used to determine the date is not configurable and uses things like suggested and planned purchases or work orders to calculate the date. The data should be configurable in a manner that is similar to the requirements parameters where a user to specify (via check boxes) what constitutes supply and demand for the planning engines consideration.

The current design does not make it easy to even check the product availability in alternate shipping warehouses. An automated popup showing alternate warehouses should be provided when the order quantity cannot be satisfied. This window could list all possibilities along with ATP/date information. A customer is often willing to pay more freight to get a needed product sooner.

Idea Origin: Sage Summit - C-0179 Influencing the Design session

by: Jeff L. | over a year ago | Distribution