It would be helpful if there was visibility for shortages on Shipments and Invoices.
In our case, no, we want
Example 1:
- Customer orders 10 widgets from site NA012
- 0 widgets exist in site NA012
- The ordered quantity stays at 10, the quantity on the shipment would reflect 0 shipped.
Example 2:
- Customer orders 10 widgets from site NA012
- 5 widgets exist in site NA012
- The ordered quantity stays at 10, the quantity on the shipment would reflect 5 shipped.
Example 1: We need a way to show the customer that we received their order and we don't have stock to fulfill it. We always have to refer back to order table from shipment or invoice (depending where we are looking or document we are printing) to see what was ordered if we don't have any stock available. In example 2, the partial shipment of 5 is fine when the 5 ships, but if we have a second shipment/invoice fulfilling other backorder items and these widgets still aren't in stock, there is nothing to reflect that they are still on backorder. Only way around this that we found was altering crystal reports to reflect accordingly.

by: Lexi M. | over a year ago | Distribution