I've seen in some software packages the ability to access the history of all emails associated with an individual from the person's contact file. In addition, the capability to access on a customer file all emails from persons working at that company would be useful. Conversations that take place through email are such a big part of the picture, it is a big draw back to not be able to access emails from the system.

Along these lines being able to compose a new email to a contact from within the system would also be very helpful.

by: Kevin C. | over a year ago | General