Currently one has to change qty backorder to zero add a comment line and invoice the order so that it does not show as deleted in history. If order deleted the order is marked as deleted eventhough it was partially shipped. This process creates zero dollar invoices which will print on statements and also requires to be paid so as to clear it out of open invoice file. Should be able to delete backorders and if all are deleted, the history file should be marked completed or another status to reflect partial shipped and balance cancelled. The biggest problem with current process is the additional steps required and it makes one look stupid as no customer wants to see zero dollar invoices
by: Avron K. | over a year ago | Sales & Distribution
Comments
We discovered almost 600 orders in our system today that were partially shipped, the customer cancelled the backorders and the orders are in history tables as Active status. This is very confusing. When an order is deleted in any order type state the order status should be moved to completed.