Enter a CM in SO Inv Data Entry, leave Apply to Invoice field blank and accept. Go back into CM and enter invoice in the Apply to Field. Even if that invoice was paid by credit card, the CC info does not update on the totals tab and you are unable to process a refund. The CM needs to be deleted and re-entered with the Apply to Invoice field completed prior to accepting.
CM's generated from RMA's that do not have an invoice specified for the return item must be refunded manually. We ocassionally issue an RMA for an item that was purchased as part of another Finished Good item, so the invoice cannot be referenced on the RMA, since one doesn't exist for the particular item being returned. In 3.71, we had the ability to add the invoice to the Apply to Invoice field after the credit memo was generated so we could issue a credit card refund. 4.40 no longer provides this functionality, since the CC info doesn't update on the totals tab.
by: Emily S. | over a year ago | Sales & Distribution
Comments
I agree with this 100%, I have dealt with the exact same issue, and it is a pain because you have to delete the original CM and do it again.