'Customer Credit Limit Exceeded" is the only message available when Customer Credit Limit Checking in AR setup is set to Both. This message should display "Past Due" when scenario is the user is past due, but not over credit limit. To prevent orders from being fulfilled, we have to place customer on Credit Hold, a manual procedure. This is also compounded on the inability to ship an order with customer on Credit Hold since there is no over-ride.

Currently it requires training Order Entry personnel to review customer account which is an AR function.

by: Printice K. | over a year ago | Sales & Distribution