Right now, according to the instructions I'm receiving, the only way to void a credit card payment from a customer is to do a Credit Memo for the Invoice, which would also $0.00 out the invoice. So, if your Customer wants to use a different card, or if you charge the wrong card, then you have to credit the invoice. So if you still that invoice in effect so you can receive a different form of payment, or the Customer can use a different card, then you have to enter a completely new Sale Order and Invoice. That's a waste of time, not counting the fact that it is very confusing to the Customer if the Invoice numbers change.
It would be nice to have a method of voiding a payment without so many extra steps.
by: Cindy S. | over a year ago | Sales & Distribution
Comments
You only need to do the above scenario if you have already posted the invoice/updated the sales journal.
If it is still a order/invoice and the transaction was a deposit then reference
https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=69575&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=10638&cmd=displayKC&dialogID=358310&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true
If the transaction was a pre-authorization then also select the clear button on the payment tab to select or enter in a new card. You may need to go into the Virtual Terminal to void the original pre-authorization.