As of v7.30.5, the message that appears after printing a batch of checks is unclear.
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Changes are about to be committed to the database. Were all checks printed correctly?
Select YES to proceed or reprint a range of checks using new check numbers.
Select NO to void all printed checks and reuse the same check numbers.
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The two scenarios I have seen come up most often are 1) a user prints checks to the wrong printer or tray and the checks print on plain paper instead of check stock. And 2) a user inserts the checks into the printer the wrong way and therefore ruins the batch of checks.
In both instances the user is unsure of whether they should select YES or NO because the message that MAS presents is confusing.
In both cases the checks were not printed correctly, so the answer to "Were all checks printed correctly" is "no." But, in one scenario they want to reprint the checks using the SAME check numbers, and in the other scenario they want to process the same check run using NEW check numbers.
If the checks printed correctly, why would I want to reprint them using new check numbers? If they didn't print correctly because I sent the job to the wrong printer, then I'd want to reprint them using the same check numbers, but do I choose YES or NO? If I choose NO I can reprint them using the same numbers, but I have to go into setup and set my starting check number back to what it was before I sent the job to the wrong printer. If on the other hand I sent the job to the correct printer but I had the checks upside down, again I'd have to click NO to the question, but I would be confused because I would actually want to reprint them using NEW numbers, which, according to the message, seems to go along with clicking YES.
The message should be rephrased so that no one ever has any doubt about whether they should click YES or NO.

by: Ralph A. | over a year ago | 1 - Financial Management