Starting with version 7.4, Sage 500 ERP was changed to use the default contact for the customer on all invoices, instead of the Sales Order contact (when no Bill To contact is supplied). This causes document transmittal to generate the invoice email to the default address for the customer, rather than the supplied contact for the sales order.

It is requested that invoice generation be changed to use the Sales Order contact as it did before version 7.4 (or provide an option to do so).

This change has resulted in a greatly increased workload due to the removal of a useful feature of Sage 500 ERP. This change removed the flexibility of using different contacts on invoices for a customer.

This change would be valuable to anyone using document transmittal to send invoices to multiple contacts in an organization.

by: David K. | over a year ago | 3 - Sales & Distribution