The system should not allow you to void a Work Order after costs have been posted. If you have posted costs through AP or Payroll that are charged to the work order, it should not be voided. If this is not billable to the customer (as in a warranty call back), you can mark the ticket with a status of completed - NOT VOID. Voiding a Work Order does not provide you any historical information.

We had an issue with an employee voiding the wrong work order. We had to manually recreate the work order costs to prepare an invoice for the customer. If the customer has questions on their invoice, we are unable to track the information using Sage.

by: Jennifer L. | over a year ago | Service Receivables