When changing a record in 11-2 (essentially creating a void) the order # and record # need to stay the same on the new record #. This used to be the case up until a couple weeks ago. Now when you change/void a record you have to assign it new order # and record #'s, so now the service order costs are on a voided record and not carried forward to the new record. This is a critical path issue for our company to ensure our billing is correct.

by: Candy A. | over a year ago | Service Receivables