Allow Work Orders to be allocated to the Correspondence screen. Sometimes we get old, outstanding work orders, and someone in the company followed up. It's nice to be able to run reports on the correspondence.

As the software currently is, the only option is for correspondence is to use the work order notes (which is really more directed for technicians completing the work). If administrators are following up with the customer, this should be done through correspondence.

by: Ryan B. | over a year ago | Review and Reporting