I discovered a credit card receipt posted to the wrong credit card subaccount. I voided the payment, then tried to void the AP Invoice when I received this message: "unable to void. This record has job costs on posted T&M invoices".

The only way to fix this currently is to void the T&M billing, void the AP invoice, repost the invoice using correct credit card account, then re-compute the T&M billing and post to GL. However, there are now new costs in the billing posted since this error was made, so the original T&M billing cannot be re-created. The client has already paid this T&M billing.

There is no way to fix this without sending a new AR invoice to the client for the same T&M billing. This makes the company look rather inept (over something as simple as choosing the wrong subaccount for one cost).

by: Kelly R. | 10 months ago | Accounts Payable