We regularly take in items from customers that have to be returned to the vendor for repair. Current options for Vendor action in RMA are None, Credit, and Replacement.
While we do use Replacement as our workaround, it is inaccurate. The Vendor will not be replacing the item, they will be doing a repair.
You can select "Repair" as a Customer action, but not Vendor. Please make Vendor and Customer actions match
by: Jeff R. | over a year ago | Sales & Distribution
Comments
Yes, the same applies to us, we send product back to vendor for repairs and would like to be able to track it.