When printing sales orders (4.30 and 4.40) or purchase orders (4.40), users sometimes get a message "The creation date is required. The creation time is required." Sage KBs on this say "delete the corrupt order and recreate it". This dumps the burden for a program defect back on the user. It is especially burdensome when a credit card has already been processed on a Sales Order.
If you can't fix the cause, how about putting a fix in the code? If the date and time are missing, how about filling in the current date and time? Or get the previous order number and use its date and time plus 1 minute? Deleting the order and recreating it won't give you an accurate date and time of when the order was placed anyway...
Note: you can't fix this in data file display and maintenance because the record is locked by the program, and you can't exit gracefully because the order won't save without the date and time.
by: Phil M. | over a year ago | Sales & Distribution
Comments
This is a serious issue that should be incredibly easy to fix. If it's an update, don't update those columns. If it's an add, use the current date and time. This is a ridiculous issue that should be fixed immediately. I'm tired of having to tell my users, "Sorry, the software is broken, and there is nothing I can do about it."
I am on Sage 100 2018 Premium. Still an issue. 5/23/2019