Printer button is missing in Page Setup for Crystal Reports XI on 64 bit clients (Windows 7 & Server 2008 R2) in MAS 90/200 4.40
Please fix this.
Tracking Number: 109957
Severity Level: 3 - Medium
Engineering Status: Closed - NAB
Version Corrected:
Resolution ID 525556
Resolution Details
TITLE :
Printer button is missing in Page Setup page after clicking on setup button on any printing task in Windows 7 and Sage MAS90 or 200
DETAILS :
PROGRAM ISSUE ** THIS INFORMATION HAS NOT BEEN VERIFIED **
Printer button is missing in Page Setup page after clicking on setup button on any printing task in windows 7 and Sage MAS90 or 200
Entry Type: Program Issue
Product: Sage MAS 90 ERP, Sage MAS 200 ERP
Application: Library Master
Version Reported: 4.40.0.01
Status:
For current information on this issue, please click the Engineering Status link above. To record the occurrence of this issue, respond Yes to the question, "Did this answer help you?"
Subject:
Printer button is missing in Page Setup page after clicking on setup button on any printing task in windows 7 and Sage MAS90 or 200
Steps to Duplicate:
In ABC company:
1. In Windows 7 that has workstation setup of Sage MAS 90 or 200
Note: LM4045-T must be installed for Windows 7 compatibility.
2. Expand General Ledger , Reports and double click on chart of accounts report.
3. When the printing task comes up click on setup button
4. Notice a page comes up that the title is " Page Setup "
5. Notice that in this page the printer button is missing.
Note: If you do the same action on Windows XP with 4.40 you would have a button called printer which by clicking on it the printer properties can be accessed.
Also the issue does not happen with 4.30 and windows 7
Expected Behavior:
The printer button should be accessible so the user can change the property of their printer.
Possible Workaround:
Preview the report and print it with the property you like
by: Christine K. | over a year ago | Reports / BI
Comments
In general, for Res Ids, it would be helpful to have some kind of additional explanation where the enginering status is "Closed - NAB"
We have experienced the same issue on Windows Server 2008 R2. It is like the setup button does not load the printer driver. You cann choose any options such as duplex.
for some reason, the preview button does not bring the printer properties up on all reports. The status is closed - NAB, what does that mean?????
FYI, you can fire off that button by pressing Alt + P even if it's not visible. :)