A/R Invoices do not retain Billing and Shipping address info in A/R Invoice History Header though S/O invoices keep that detail. Thus you can't run a report by state, zip, etc. off A/R Invoice History Header if A/R detail is desired. AND if the address has been changed in Customer Maintenance, a reprint of the invoice will show the new address rather than tell you what address was originally invoiced. This is not consistent across modules and does not provide accurate history. Billing and shipping address should be retained in history...the fields are there, they just need to be populated. Easy fix!
by: Julie B. | over a year ago | Customer Mgment (CRM)
Comments
I agree. For some strange reason, this was not rectified when v4.1 was released. The fields are present in AR History. To me, this should be a quick fix!!!!
Not in history because A/R invoice data entry does not have a place for separate billing and shipping addresses thus nothing is available to populate the fields.
However, I could see pulling in the info from the customer master file and populating both sets of fields in the a/r history file with the one historical address.