When creating an invoice from a sales order, if one changes the quantity shipped, the price will change to the standard price. Too often customers get incorrect invoices and they believe we are trying to cheat them. the Sale price should remain even if one changes the quantity.
by: Wade B. | over a year ago | Sales & Distribution
Comments
This also happens when changing a quote, changeing a SO, and when moving a quote to a SO
This is the biggest nightmare for sales people!
We are currently struggling to get a custom solution or work-around this most undesirable behavior. I don't see how it serves any practical purpose. Please fix!!!
Thank you!
Sage 100 suffers a lot of issues because of tiered pricing. Once a price is overridden it would seem that it was meant to be overridden. I have seen very few customer use the tiered price. I could be an options. Pricing needs lots of options like Sage 500 has. I would love to seen its pricing feature showing up in Sage 100.
This issue has a catch 22. Not everyone does a Sales Order first and then creates an invoice against the sales order. Some people just go straight to SO invoice. For those that go straight to SO invoice entry, the system should adjust unit price based on qty ordered/shipped if you are using Sales tiers. Where I think the unit price shouldn't change is if you create an SO Invoice and link it to a Sales order, then unit pricing should not be automatic if you ship more and it falls into next tier. The reason is you most likely started with a quote to a customer, converted quote to standard SO and then created invoice off SO. It does look really bad when Invoicing switches unit price if qty shipped brings it to next sales tier.