In ACH Interface Maintenance, when a "Character to Precede Company ID is left blank, the space preceding the Company ID number on the ACH file should be left blank and should not default with a "1".
This is a known issue since version 4.4 and still has not been resolved for version 2013 (see KB article https://partners.sagenorthamerica.com/irj/go/km/docs/sageKM/Sage%20MAS%2090%20and%20200/Gated%20Customers/Warr_Svc_Support%20Plan/533813.html).
The user should not have to manually edit the ACH file before sending it to the bank. The program does not appear to work as designed and should be corrected.
by: Debbi S. | over a year ago | Financial Management
Comments
This program also does not work as Documented. From Help:
Character to Precede Company ID
Type a character to become the first character in Company ID field besides 1 before the Company ID. By default, a 1 is inserted into the ACH file before the Company ID. ***Leave this field blank to place a blank in front of the company ID.*** This field is available only if the Direct Deposit check box is selected on the Main tab.
Having to edit the file is part of the Customer Experience.
Sigh, I just spent five minutes logging in and voting. Hopefully, others will spend the time investigating why this doesn't Work As Desired instead of just saying that it is working as designed.....
If it is working as designed, then at least the documentation should be corrected.