After entering the invoice in the system the customer calls and says to add their PO to the invoice - I usually write it in - however that doesn't get entered in the system. So if a customer calls and asks about an invoice with their PO# I have nothing to cross reference.
by: Joy O. | over a year ago | Manufacturing
Comments
Yes, the only solution for this when a customer insists an invoice must be resumbitted, I have to issue a credit memo against the invoice, and rebill the invoice with the correct PO.