Often times we want to credit a customer via RMA before we have received the items back. This may be b/c it was our fault or the item is not going to be returned at all. The SO credit should have option to not affect inventory qty or value. If we are processing credit in advance of return, then the return would put the item into inventory at time of receipt. If customer is not going to return the item, we should have an option to close the RMA.

by: Karen H. | over a year ago | Sales & Distribution