Presently users can add shortcuts to tasks, reports, VI jobs, etc. In addition, they can add shortcuts to batch files or other programs that then are displayed within favorites.
Unfortunately, there are two problems:
1. You cannot edit or even clearly view where these favorites point to. If it's a standard Sage 100 task you can hover and see a very brief hint as to where the favorite points to. However, adding a link to an external program will leave you guessing as to exactly what program the favorite runs. Users have the ability to rename these favorites which can make it even tougher to guess where they point to.
2. Presently favorites are saved locally to each individual user's workstation. This makes backing up the favorites somewhat problematic as many customers don't have a global backup which reaches the workstation ( unless on a remote desktop type solution ). For this reason, the Favorites file should be saved centrally on the server within the \MAS90 folder so a backup would capture all data. This would also make it easier to copy/paste between users so everyone could have a uniform Favorites "toolbar".
by: Wayne S. | over a year ago | General Enhancements
Comments
Great idea. Many times, I have had to access the favorite program but have no clue where it is located. The client doesn't remember either. One must then go on a "treasure" hunt to determine where the nugget of gold is hidden. Hard to dollarize this request. What is a reseller worth? But this is a golden request in terms of customer experience.
Also, by moving the favorites back to the server, you can provide global favorites as well.
Agreed overall. When a customer replaces a server, paths can change, and without the ability to edit shortcuts this can be a pain point for sure.
Also, the new launcher's Favorites loses the ability to create shared lists (i.e. My Tasks, Public folders, in the Classic launcher). If the plan is to get rid of Classic eventually, these functional gaps need to be filled.
And don't forget upgrades! Dealing with the loss of highly customized efficiency features can give a big negative user impression of such projects.