On support calls, customers and business partners have to provide the Sage 100 version and product update for the customer services analyst so they can 1.) open a support ticket and 2.) better diagnose issues based on their understanding of the version and update.
Often, the exact version and product update is not known, or the caller was not aware that there has been an update or an upgrade. Verification can easily take a minute to several minutes to find out.
Right now, the Sage 100 program title bar simply displays "Sage 100". Having the version and product update in the title bar would save a lot of time and confusion for all involved. Even 30 seconds saved per call could result in thousands of hours saved annually.
Current:
Title bar display: "Sage 100"
Good
Title bar display: "Sage 100cloud Advanced 2019"
Better
Title bar display: "Sage 100cloud Advanced 2019, Update 3."
Best
Title bar display: "Sage 100c Advanced 2019, Update 3. Payroll 2.20.2"
Stretch Goals:
1. Status bar's module section includes module and version (especially for a separately installed product like Production Management): "General Ledger (6.10)"
2. If the version and product update information, etc. cannot be obtained, default to "Sage 100" rather than cause an error or be unable to open Sage 100.
by: Paul C. | over a year ago | General Enhancements
Comments
Production Management example would be:
Production Management (6.10.2.0.2)
Couldn't agree more - Great suggestion and should be very simple to implement