As a Sage Reseller we setup the Sage Advisor Notification on our customers Sage 100 server to email our support staff when an update is available for Sage 100. This allows our company to proactively support our customers and make sure they are using the latest release of the software.
It benefits the Customer, Reseller and Sage as ideally all customers should be on the latest version and service releases.
The issue with the current notification being sent is that it does not indicate any customer information making it difficult to determine where email originated from. It uses the name of the computer as shown below:
Sage.US.SBS.ERP.Sage100.PR has updates that can be applied to the computer named LIDITI90.
Open Sage Advisor Update to the Manage Updates view to review the updates.
Product Information:
Product Name: Sage.US.SBS.ERP.Sage100.PR
Update Name: Sage 100 Payroll 2.21.1
Update Type: Important
Current Version: PR2.20.3.0
Update Version: PR2.21.1.0
Release Date:
Business Care Status: Not Applicable
Expiration Date: 12/29/1899
File Size (KB): 116797885
Description:
Sage 100 Payroll 2.21.1March 18, 2021
Ideally the email and test email should be modified to include customer identifiable information.
by: Bill D. | over a year ago | General Enhancements
Comments
Sage Knowledgebase KB article 110288 reports the issue.
https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=110288