The chat function is great in theory, however, the anaylsts are not very helpful. They cannot troubleshoot many problems or answer many questions. It would be great to be able to utilize the chat function to answer questions. You also cannot send the chat anaylst screen shots, so a lot of times they don't know what you are talking about and take a really long time to respond. It takes the efficiency and ease factor out of the equation.

by: Lindsay H. | over a year ago | 7 General Enhancements