Currently, in SM, the user can "Syncronize Vendors from AP". This works great to pull AP vendor information into SM. However, the software also allows the user to setup a Vendor in SM. Although the software requires the "AP Vendor ID" to be entered, it is not pulled from a drop-down list to link the SM Vendor being setup to an existing AP Vendor ID (that may not have already been sync'ed from AP). OR, it allows the user to type in any AP Vendor ID they choose.

So the user still has to go into AP and make sure they setup an AP Vendor with the exact same "AP Vendor ID" that was used on the SM Vendor setup. Create the AP Vendor ID with ALL the same information in AP and then re-run the Tasks - Sync Vendors from AP. It is duplicate entry and also leaves a window for error where the AP Vendor ID on the vendor setup in SM may not be the same one that actually gets used as the AP Vendor ID in AP. Need better integration.

by: Christine S. | over a year ago | 3 Service Management