I am on the phone now with a tech, and I simply cannot believe my ears. I billed a retainage, and the default, (from which I understand from the tech is not an option that I can change) is to print the invoice to a file. I imagine this is because the vast majority of people using this don't want to get paid by printing and mailing the invoice to their customer.

I also imagine that most of timberlines users are perfect, and don't lose or misfile the paper version of the invoice if they are in fact lucky enough to actually print an invoice despite the software's default settings trying to keep that from happening, and lose it. because the process the tech told me I had to go through is quite the most ridiculous process ever. I cant reprint this? really? I have to void it, and rebill from scratch? please have the person at timberline whose decision it was to do it this way call me. I really want to know why you have decided that I should not be able to reprint an invoice already posted without voiding it and re billing it.

all kidding aside, this really is quite ridiculous.

by: tom b. | over a year ago | 7 General Enhancements