Our company uses the register to invoice items, re-open the work order, add more items and invoice again, and we can do that many times. But the problem we run into is, after invoicing and reopening the work order to add more items, the invoice proof includes "EVERYTHING" again, it does not seperate out what has previously been invoiced and what needs invoiced! I can run a copy of the invoice, but then have to mark out on the Invoice Proof the items already billed for the boss, so he can come up with a ticket total for the customer. Maybe make the items already invoiced gray in color and unable to edit them. I can in reality edit a line already billed, but the good thing about that is it will only invoice the 2nd time the quantity not invoiced the first go round. But I don't need the ability to edit items previously invoiced, so it would eliminate issues by having them grayed out.

by: Teresa M. | over a year ago | 3 Service Management