Service Management needs two levels of integration with EQ.

1) Revenue: Create a link to equipment that can be charged on a Work Order. This should be a separate table in SM (perhaps using the "Vehicle" table and expanding upon them), and allowing these to be linked to EQ items if EQ is installed. Revenue codes should be able to be used so they can write back to EQ properly.

2) Cost: Have a separate workflow for "Equipment Maintenance" - employees can track, schedule, and review internal maintenance activities to EQ items within SM. EQ cost codes can be used to write back to the EQ application properly.

by: John D. | over a year ago | 3 Service Management