Make a status in your customer portal that allows us to track when a case is actually truly resolved via a product update, rather than close it when you issue a workaround.

We have several items that are "bugs" in the current version 16.1 that have been escalated as "bugs" but you show the case as closed as closed after you issue a workaround even if it costs us hours and hours of time. This is not appropriate to close the ticket. At least make a status so we can see which update it is truly fixed in and be notified to update our product!!

by: Erin A. | over a year ago | 7 General Enhancements