PDF copies of the manuals are vital - especially Getting Started guides.
Help is excellent in context, but user manuals are necessary for getting an overview of how something works. Because Help is usually designed for dipping into, it's hard to get the full story.
If you could browse or print whole manuals or chapters from Help, in a sequential form, that would be equivalent of PDF.
by: Mary O. | over a year ago | General Enhancements
Comments
they also explain the accounting logic and what it going on, the online help doesn't.
Most of my clients find Accpac expensive. But then I always soften the blow by informing them that they would never find a product with such a comprehensive Manuals plus Help Files. I belief they should keep the pdf manuals and Help Files as well as any Workbooks. The price of the product justifies this argument.
The help files have often been disabled by MS Windows Updates. I have always advised clients to seek the answer in the help files. As a consultant if I don't know the answer to the question the solution is always to RTFM.
Accpac Developers have been too busy/too lazy/not interested/relying on F1 Help (Lousy at best) . Up to Ver 55a, Accpac manuals have been the best I have seen, not written by someone whose English is their 4th language. Now 5.6A, huh.
Please get moving and create 56A manuals. Bank Services 56A has changed so much, but no manual. Not good, clients getting ticked off. Please do 56A manuals. In order not repeat myself, please do 56A manuals, pleeeeaaaasssse do 56A manuals.
Today, VP Finance at large client asked for PDFs of User Guides for v5.6. Online help is not sufficient. Client unhappy, even asked if they were available for purchase from the Accpac website.
Agree. Even just the help in one output. How hard can it be to compile the help itself into one pdf per module?
The lack of .pdf manuals for v6.0 is a major deficiency. Particularly given the complexity of items such as Bank Services for doing bank reconciliations
I am also battling to get a Manual for Accpac 5.6A. Seems they do not like handing out Manuals you must rather pay for additional training and backup.