The problem and the reason for my writing is the COMPLETE RE-WORK of serialized inventory. The new serialized inventory is very lacking and to be frank is not functional. For us, a company who has hundreds for pieces of serialized inventory each day the new process does not make sense and does not work.
Attached you will find information on what is not working and how it compared to the older version.
Problems with Serialized inventory control that I see as of now:
1) In this screen shot there is nowhere to change the status or location.
2) For each new serial number you want to lookup the screen needs to be closed and reopened since there is no “New” icon or button.
In the search fields it will only give the serial numbers for the item that you have on the main screen. If I try to change the “unformatted Item number” it won’t come up: only the parts with that number.
A) Changing or modifying the SN is not allowed
2) If you open the transaction it shows the invoice number but not the PO or Receipt number for quick ref for tracking.
3) If you open the receipt for an item that is serialized and open the items screen, the past program showed the serial number in the drop down comments box, this new program doesn’t show any number as being there. This was a handy way to check the serial number in receiving’s.
by: Jennifer G. | over a year ago | General Enhancements
Comments
Adding to your list:
4. There are no Comments, Reference or any other text field to write something about the serial. You have to use Optional Fields (sigh). For instance I simply want to write "this serial is damaged and on shelf 4a for repairs", or "this serial was changed to XYZ for x reason". Please give us our comments back! or at least a reference field or two to write notes in.
5. You cannot receive a serial back into a location from which it wasn't sold. i.e. Trying to receive a serial into location 1 will fail if it was sold from location 2. This is plain silly as many customers have special locations for returned goods, or the have multiple physical locations allowing customer returns to any location (i.e. you buy a computer from BestBuy, you are allowed to return it to any store in any state).
6. Physical Inventory counting for serials is unusable. The system doesn't allow you to count everything and then spit out the results of what's expected in inventory vs. what wasn't counted. It expects you to count the missing inventory separately. How do you "count" inventory that you don't know is there or not.
7. When picking serials in OE Shipment details allow it to view across any location, not just the location from the OE header. This would allow you to choose, or at least view serials that may be in a location other than the one you want to sell it from. Same goes for PO receipts or RMAs.
8. Bring back serial history Status field. It was very useful to see the status of a serial at any given point in time. For example I want to see the status of the serial on 3/1/2010, whether it was in stock, on RMA, on an Order etc.
Wow, Sage, never go backwards on features. Never.
N_e_v_e_r, in case you missed it.
I Strongly agree with Jennifer and William. Guess this time around Sage has gone backwards on features.
9. Enable registration of serial numbers to non-customers, with warranties to start on user-defined dates rather than date of sale to the retailer, to enable the product to be used by wholesalers who receive registration cards in the name of end users, not from the retailers.
It is impossible to use the multilevel BOM feature with serialized items. THis is a huge problem for us.
All very valid request and observations. Additionally it would be good to allow users the ability to specify start date for Warranty when a Serialized item is sold in Order Entry.
Also, serial numbers need the option of not having to input the serial numbers into the system at receipt and just capture it at shipment time. We just need a list of the serials that we have sold and to whom we have sold it for the time being.