Our business process requires that we commit available stock to each order as it is entered and as we are not completely insane we don't want to allow negative inventory levels.

If a user is taking a phone order with many lines and another user or the EDI process posts another order committing all the available stock of just 1 item on the first users large order, their whole order is lost when the first user attempts to post their order.

There is no opportunity to edit the single line that no longer has stock available, the whole order is lost.

Great when you have just finished a entering a 100 line, $20,000 order at the busiest time of day and a single line order for 52 cents entered by another user forces you to call the customer back (if you can) and go through the whole order again.. (even better when it happens again after the second time)

Please fix this so it either:

a) Handles the error gracefully and allows you edit the required line and post without losing the whole order

or

b) Commit the stock at a line entry level so this cannot occur

by: Tim M. | over a year ago | Operations Management