The whole OE back order/committed stock needs a complete start from scratch.

We lose so many orders and have upset so many customers that I am starting to get very, very close to a ROI case to replace Accpac with a new ERP system simply on the cost of lost current and future business.

There are so many examples in this forum for requests to improve the way OE handles committed stock but each being slightly different (even though they have the same root cause) that it's clear there is demand for the change and it's equally clear that Sage isn't listening.

If you are listening Sage then please get some feedback from real world customers and listen to the multitude of issues this is causing YOUR customers.

Particularly in the wholesale/distribution world we make a commitment to a customer to supply them something.

It's commonly called a sales order.

Whether or not we have that item in stock at the time of taking the order, in many, many cases we still have committed to supply the customer that item.

If we do have it in stock.. usually it would be considered as committed straight away, so we don't sell it someone else and/or so we can order more stock if we need to.

If we don't have it in stock and the customer is happy to wait, we order it from our supplier for them. It's still a committed order..

That quantity of that item ordered still needs to be committed to that customers sales order so we don't inadvertently sell it to someone else.

It's NOT negative inventory.. its simple stock availability.

If I have 100 of something on a committed sales order and I have 200 in stock I have 100 available to ship but can still try and sell more

If I only have 50 in stock, I still have a committed sales order for 100, with 50 available to ship, 50 I need to order to fill that order so I have NEGATIVE 50 available to fill other orders.

I need to know that when I place my next supplier order because I might normally only order 50 at a time, so would end up with a net available of 0 or even worse, sell the 50 I've just ordered to someone else because the 50 on back order don't show up any where as they are not "COMMITTED" on the sales order.

Is it really that complicated?

For most of us if it's on a sales order its committed in some way shape or form.

by: Tim M. | over a year ago | General Enhancements