Currently, the Business Care Renewal Invoices do not have any detail to show what modules are being billed for, what edition, the number of lanpaks/users. The GST/PST/HST are not shown. When a customer receives this - there is no way to figure out if it is correct or not. It would save everyone a lot of hassle, questions, email and phone calls if the module detail and taxes were simply added to the invoice that is sent to customers. The Customer Support staff have this detail at their fingertips...it is reasonable to attach it to the invoices.

by: Donna B. | over a year ago | Other