If the "Check quantity already credited" box is checked on the RMA Processing tab of the template then you cannot create a credit for the return if you have previously processed a price adjustment credit for that invoice line.
The check should be against the quantity previously returned, and should not prevent the return if only the price has been corrected previously. Think of a retail environment with discounts and sale or return. Ship an order, find the discount was wrong and correct it, many weeks later the customer returns the goods under sale or return contract. We can work around it by having an admin change the template and take the check off temporarily but that is far from ideal.
by: TASCOLI S. | over a year ago | Operations Management
Comments
Great idea. We will pop this on the list for the next round of enhancements