While implementation of Multi-Factor Authentication (MFA) in Sage CRM is already on the road-map, we are advocating for this to be prioritized for the 2024 release. As the security landscape continues to evolve, it has become increasingly crucial for us to prioritize the protection of our customers sensitive information and safeguard the integrity of the CRM Systems that we implement.
MFA is a security mechanism that adds an additional layer of protection to user accounts beyond the traditional username and password combination. It requires users to provide multiple forms of identification before granting access to their accounts. The typical MFA process involves something the user knows (password), something they have (like a mobile device or security token), and sometimes something they are (biometric data).
Here are some compelling reasons why MFA should be integrated into Sage CRM:
Enhanced Security: Passwords alone have proven to be insufficient in thwarting modern cyber threats such as phishing, brute-force attacks, and credential stuffing. MFA significantly reduces the risk of unauthorized access, as even if a password is compromised, an additional authentication factor acts as a strong defense against unauthorized access.
Regulatory Compliance: With data protection regulations becoming increasingly stringent, MFA has become a recommended or mandatory security measure in many compliance frameworks. By incorporating MFA, we would ensure that the application aligns with these regulations and avoids potential penalties.
Mitigation of Insider Threats: MFA is not solely beneficial for external threats; it can also prevent unauthorized access from within the organization. In the event that an employee's credentials are compromised, MFA serves as an additional layer of defense to protect sensitive internal systems and data.
Simplicity for Users: Modern MFA methods, such as push notifications or authenticator apps, are user-friendly and convenient. They do not impose significant burdens on the users, and the added security they provide is well worth the minimal effort required during the authentication process.
Reduced Account Takeovers: By requiring multiple factors for authentication, MFA makes it significantly more difficult for malicious actors to gain control over user accounts, reducing the risk of account takeovers and potential damage to our reputation.
In conclusion, implementing Multi-Factor Authentication in Sage CRM is a vital step in ensuring the security and trustworthiness of the software.
I kindly request that you prioritize the adoption of MFA as a security best practice.
by: Tomas B. | 9 months ago | Customer Mgment (CRM)
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Idea added Aug 2023