Sage 300 is moving towards subscription licencing as the main model.
The licence refresh function then becomes crucial - it needs to operate at least once per year to keep Sage working.

Refresh requires access to the Sage licence servers, and we find this fails for some clients.
It can be very difficult to troubleshoot - we have had several clients with all firewalls off and full internet access still fail to connect. RVSpy etc doesnt help.

Request:
A Sage-centric log or trace on the licence 'Refresh' button detailing the calls made and responses received.

Idea logged : 30 August 2024

by: William W. | 2 months ago | Setup / Environment