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Votes
14
Need to be able to add additional statuses like "customer hold" and ...
We need to be able to accurately reflect what's happening out in the fieldby: Ron J. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
Need a view in SM for EQ at all locations
Need to be able to track quipment from site locations without knowing the locationby: Jeanette M. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
7
Deleting an entry in SM that Posts to a closed period.
Prevent deletions of SM register items that will post to a closed month. The system used to give you a warning and/or prevent you from posting to a closed period if you ...by: Frank S. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
Service Management Customer Properties
Need to have multiple options for contacts such as Accounts Payable, Onsite Contact, or Owner CEO etc... Each location has many departments and you only have one space ...by: Amy B. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
3
Allow Service Management to post costs to closed jobs.
We allow posting costs to closed jobs so we can track profit fade. All other modules are working except for SM. This creates processing issuesby: Robert G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
allow post to SM work orders from PR and AP
We use jobs on SM work orders and would like to be able to post from AP and PR to SM using the job and work order fields.by: Erin A. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
3
record and store SM transactions in JC job trans table (like JC trans ...
Record and store SM transactions in JC job trans table (like JC trans currently works - without the dummy entries created by SM). As it is you have no controls or canned ...by: Erin A. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
1
SM Module Employee Set-up Pay ID Cost and Sale Multiplier needs 4 ...
Moving to Sage Service Operations SSO Tech Tool and having issues with Sales and Costs Multiplier being limited to 2 spaces after decimal, need to increase to 4 spaces ...by: Diane C. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
5
Need a better place to stage unfinished Assignments in Dboard
We need a better place to stage unfinished Assignments in Dboard. Each tech should have an unassigned ecard location to stage unfinished assignments at the bottm of the ...by: Travis G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
14
Service Management Dboard needs overhaul..
Our company recently had to switch back from the now defunct Sage Timberline Enterprises (STE) platform to (Sage Timberline Office) STO now being called Sage 300 CRE. We ...by: Travis G. | over a year ago | Last activity about a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
We would like to see custom fields available on the SM customer ...
On the SM customer header there is a lot of space to the right of the Customer info/Contacts/AR info/links to properties etc. We would like to see a feature added for ...by: Lesa G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
1
Service Management - Use Employee ID instead of name when entering ...
We have multiple employees with similar names and use the unique employee ID for each.by: Erin A. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
7
Allow bi-weekly and multi-year options on SM P.M. Task schedule
I have a SM client that has PM tasks that must be completed on a bi-weekly basis and other PM inpsections that are done once every 3 years. There is currently no way to ...by: Beth K. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
4
SM - Need a way to automatically assign part pricing on certain parts ...
For example, we charge a set price for a "nozzle" every time we invoice customer "A". The system currently can't perform this function.by: KELLY B. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
8
SM - PO register $ is a penny off from the PO printout. On your next ...
SM - PO register $ is a penny off from the PO printout. On your next upgrade, please set the calculation on the po rounding same all the way thru. Thanksby: Cindy W. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
1
SM - Work Orders: Allow all status codes to be available for both ...
Allow all work order status codes, "On Hold" for example, to be available for both Time & Materials and Small Job Work Orders.by: Jordon W. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
SM - Work Orders: Allow equipment to be available to change until job ...
When you set up a job in service management you can pick a piece of equipment that you are working on. When the call comes in from the customer they at times will not ...by: Julie S. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
3
Batch print invoice proofs
We review a lot of work orders on a weekly basis before invoicing them and need to print the invoice proofs. It would make life much easier if we could batch print ...by: Tamara N. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
10
Raise the character limitation for PO# and Alt. work order #
In Service Management, we need the character limitation to be higher than its current setting for the Purchase Order field and also the Alternate work order field when ...by: Kayci L. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
Generate credit notes in SM
We frequently issue credits to customers for such things as goods returned, or incorrect amounts/items billed, etc. Currently, we have to enter in negative lines to a ...by: Mark B. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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