• Votes

    5

    Insert line on register screen.

    It would greatly ease our editing workflow if we could, while in the register screen, insert a part, misc, or labour line where desired, and have such line appear where ...
  • Votes

    5

    Allow SM Agreement archiving with associated Work Orders

    We can archive work orders, but not work orders associated with agreements. My understanding is that the data structure doesn't allow this, but isn't there an index ...
  • Votes

    5

    Switching to another company

    For those of us that have multiple companies, it would be really useful if we could have the option to switch to a different company in the file menu. All the other ...
  • Votes

    4

    Export Materials between jobs

    As we are not able to switch call types on a created work order, sometimes we have to create a new work order with a different call type, when doing this we have to minus ...
  • Votes

    4

    I would like the ability to change from T & M to Quoted and vice ...

    Sometimes projects go from a time and material set up to a quote and sometimes quoted work becomes time and material depending on the circumstance. This cannot be ...
  • Votes

    4

    SM Allow estimated hours to exceed 2000 on work order

    Need to be able to enter estimated labor hours that exceed 2000
  • Votes

    4

    When invoicing agreements currently the tax group is being pulled from ...

    When invoicing agreements currently the tax group is being pulled from either one of two locations on the Product from agreement type setup or from SM Settings, Taxes. ...
  • Votes

    4

    The screen in which we view the work order within SM (huge problem)

    Why is the screen so small in SM? i have to cycle through all the tabs to get around "register, costs, invoice, notes" etc.. but the screen is so small! you cant maximise ...
  • Votes

    4

    Alternate Work Order

    Service Manager Module If you open up a work order, under the location tab, there is a category labeled Alt Work Order# which only allows us to put in 8 digits. I was ...
  • Votes

    4

    SM - Need a way to automatically assign part pricing on certain parts ...

    For example, we charge a set price for a "nozzle" every time we invoice customer "A". The system currently can't perform this function.
  • Votes

    4

    Display work-order line number on register screen.

    Our review reports are configured to print the line number for each line of a given work-order. It would greatly expedite our editing for a given work-order if the line ...
  • Votes

    4

    Make it optional in Service Management to set a predetermined time ...

    We would like the ability to tell the system to roll the e-cards automatically at a specific time. This would eliminate the issues of the uncompleted cards from Friday ...
  • Votes

    4

    Have all "Unassigned" ecards viewable regardless of the Dboard date.

    You should not have to change the assignment date on each ecard in the "Unassigned" queue each day to move them forward to the next day. If they exist in the ...
  • Votes

    4

    Service Management Dashboard

    We have inspections technicians that have large volumes of assignements daily. It would be helpful if when creating the dashboard view we had the options to set it up by ...
  • Votes

    3

    Call Type Interchangeable

    When setting a work order up as "quoted", sometimes as that work order develops it moves into T&M, the software does not allow you to switch between the 2 and it should, ...
  • Votes

    3

    In SM, Nothing should be greyed out should have full control, need to ...

    Sometimes we change a work order from "quoted" to "T&M" and vise versa, in SM we have to create a whole new work order to do this and get our accounting team to transfer ...
  • Votes

    3

    Service Management Invoices - print multiple at same time

    Allow for multiple invoices to be printed at the same time instead of waiting to print one at a time.
  • Votes

    3

    Service Management work order numbers should be able to use alpha ...

    service management set up should allow for alpha characters. Between jobs, purchase orders, cost codes and service module there are only so many numbers usable before ...
  • Votes

    3

    E-mail report as PDF file - Edit Auto-Fill in E-mail Body

    ** Sage 300 CRE - Service Management - Invoice Preview - E-mail report as PDF file ** When the above option is selected, the system opens up a new e-mail with the invoice ...
  • Votes

    3

    Service Management - Notes Formats Expanded to Full Tables

    Formatted notes are extremely useful. Reporting on them, however, can be a nightmare. Using arrays to parse out the data is complex. Similar to custom logs in PJ or ...