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Votes
2
ONE step warranty service invoice that pulls inventory and increases ...
Would like to have a status of warranty that would pull parts from inventory and also post to a designated GL and Job.
Comments (1) | by: Sonja W. | about a month ago | Last activity about a month ago | Status changed about a month ago | Service Receivables
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Votes
3
Maintenance Contract Alert
We would like to have an alert to pop up for the client (just like the alert for when client has an outstanding balance of 123 and past due balance of 123) in the work ...
Comments (0) | by: Danielle H. | 2 months ago | Last activity about a month ago | Status changed 2 months ago | Service Receivables
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Votes
1
Allow for Account and Subaccount fields to be associated with a ...
When employees add parts to the invoice through SSO or when a dispatcher adds the parts in the 11-2 invoice details certain critical fields are populated but the Account ...
Comments (0) | by: Erik v. | 2 months ago | Last activity 2 months ago | Status changed 2 months ago | Service Receivables
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Votes
2
11-2 Service Work Orders and repeat billings
Add the ability to generate regular, repetitive contract billings from an 11-2 Work Order (status 7) record. This enhancement request is forwarded on behalf of the ...
Comments (0) | by: Kenneth K. | 5 months ago | Last activity 3 months ago | Status changed 5 months ago | Service Receivables
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Votes
3
Add a cell/spot to show who posted the Service Inovice in 11-2 Work ...
It would be helpful to have an additional User Cell or in the Record History in 11-2 to be able to see who posted the work order to Open. We have 2 departments that work ...
Comments (0) | by: Aurelia D. | 5 months ago | Last activity 3 months ago | Status changed 5 months ago | Service Receivables
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Votes
7
Work Order Salesperson Default
Please default the Salesperson in WO from the client table. It would be really nice if you choose the option of default from client OR Job - but if not - client ...
Comments (0) | by: Greig S. | 6 months ago | Last activity 4 months ago | Status changed 6 months ago | Service Receivables
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Votes
1
11-2 Billing Cycle Tri-annual/Specific Months
In 11-2 Billing cycle drop down it would be helpful to have an option to chose specific months. We have some clients that want a tri-annual contract or very specific ...
Comments (0) | by: Kim H. | 6 months ago | Last activity 6 months ago | Status changed 6 months ago | Service Receivables
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Votes
1
Have Service (SR) Contract Posting create WOs for generic dispatch ...
Contracts are created and posted to generate an invoice. Perhaps this is a user error - but we still need a WO to satisfy the Mtc contract. We would like to be able to ...
Comments (1) | by: Trey B. | 7 months ago | Last activity 7 months ago | Status changed 7 months ago | Service Receivables
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Votes
4
When more than one person can open the same Work Order at once, it ...
If we have our dispatch person and accounting person in the same work order updating notes, the first one that saves and exits will be erased when the second person exits ...
Comments (0) | by: Robin S. | 8 months ago | Last activity 5 months ago | Status changed 8 months ago | Service Receivables
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Votes
4
Create a "View Only" user permission for the Dispatch Board
Please create an option for user permissions for the dispatch board to be "View-Only". We want to increase communication between the field and the office, and would be ...
Comments (0) | by: Travis F. | 8 months ago | Last activity 2 months ago | Status changed 8 months ago | Service Receivables
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Votes
2
Defaults set for Purchase Orders should also apply to POs created from ...
You can currently create defaults for purchase orders, but these defaults do not apply to a purchase order that you create from 11-2 work orders. Example: We set all ...
Comments (0) | by: Travis F. | 9 months ago | Last activity 6 months ago | Status changed 9 months ago | Service Receivables
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Votes
2
Discount by Cost Type
In service receivables it would be nice to apply a discount to items based on the cost type based on the customer.
Comments (0) | by: Stephan G. | 10 months ago | Last activity 5 months ago | Status changed 10 months ago | Service Receivables
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Votes
3
Show date for each day in 5-day View
When viewing the dispatch board in 5-day view it shows the day of the week in each column, but not the date. It would be very helpful to add the date in that column ...
Comments (0) | by: Travis F. | 10 months ago | Last activity 5 months ago | Status changed 10 months ago | Service Receivables
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Votes
3
Sage SSO App needs to incorporate the directions feature on work ...
The Sage SSO App needs to incorporate the directions feature on work orders that the website has for techs.
Comments (0) | by: Alex D. | 10 months ago | Last activity 7 months ago | Status changed 10 months ago | Service Receivables
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Votes
2
Option for Default Tax Districts on PO's when using Service Workorders
Using 11-2 Service Work orders when you choose to create a PO it automatically populates the Tax District with the customers Tax District. You should be able to choose a ...
Comments (0) | by: Sue C. | 10 months ago | Last activity 9 months ago | Status changed 10 months ago | Service Receivables
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Votes
1
Equipment Column on the Dispatch tab in 11-2 integration with ...
I could be wrong but this Equipment column under Dispatch grid isn't tied to any module. Why? It's only used to show the equipment used to perform service. It can do way ...
Comments (0) | by: Richard K. | about a year ago | Last activity about a year ago | Status changed about a year ago | Service Receivables
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Votes
2
Ability to reverse the order of the notes field
In the latest build (22.1.143.0) the notes fields have suddenly changed the cursor position from the top left of the box to the end of whatever notes are there. We have ...
Comments (1) | by: Maria V. | about a year ago | Last activity 6 months ago | Status changed about a year ago | Service Receivables
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Votes
3
Allow the Dispatch Board to Zoom Beyond 100%
I have a 4K screen. As this becomes more common with more users, the need will only increase. It seems that the dispatch board is still pretty tiny on a 4k screen, it ...
Comments (0) | by: Ryan B. | about a year ago | Last activity 7 months ago | Status changed about a year ago | Service Receivables
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Votes
13
client statements
Please get rid of the form letter that is printed with the statements. It is not needed. Thank you! Brenda Hall
Comments (1) | by: Brenda H. | over a year ago | Last activity about a month ago | Status changed over a year ago | Service Receivables
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Votes
4
Expand the API to address Service Work Orders
We have developed an on-line ordering website and are processing these orders through the service module. We would like the API to be expanded so that we could drop ...
Comments (1) | by: Rick G. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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