• Votes

    14

    Attachments not viewable in SSO if document is located outside the ...

    Documents that we attach in Sage menu 11-2 are not visible in SSO if we attach by creating a link to the file. Any item linked to somewhere outside of the Sage ...
  • Votes

    4

    Markup % Hides Price

    When printing out a service invoice in 11-2 whenever there's a markup % added to the invoice the price and the Ext Price are blank. I would like the computed total for ...
  • Votes

    11

    11-2 Add keyboard shortcut for the "calculate" function

    Many functions have a keyboard shortcut like CTRL+D or whatever. Can you create one for the calculate function? Looking for it in SR 11-2 but would be helpful in ANY ...
  • Votes

    4

    Service statements - print in invoice date or # order, not record #

    Please change the default sort of all the job, client, and service statements by invoice date instead of record #. This would be true for just about every other list ...
  • Votes

    2

    work order average cost

    At the moment when using a part for a work order/service invoice, it automatically pulls what the default cost is, and not the average cost. We believe it would be more ...
  • Votes

    2

    Expand Attachments function in Service Locations and Service Equipment

    It would enhance the utility of the Service Locations and Service Equipment tables to have Attachments specific to a Service Location record (not the table) or a Service ...
  • Votes

    5

    Service Invoice Tab

    It would be helpful to have more columns we could show in this display window. Some companys have several locations and sometimes when needing to find an old invoice it ...
  • Votes

    1

    Permissions to Unassign Work Orders

    Can you please set up a security permission for only certain users to have the ability to "Unassign Technician" from the dispatch board. Or even better- have the ability ...
  • Votes

    3

    Allow Status 8 to post to cost (inventory) to GL.

    We have warranty work that often requires inventory parts, We cant use status 8 to close the order and take the invoice out of Status 7, because using Status 8 will not ...
  • Votes

    2

    In the 11-2 service workorder, the client look up should be by last ...

    In prior versions, prior to 19.5 when in the 11-2 screen, when searching for a customer name, in the client pull down, using the f4 look up function, it searches by first ...
  • Votes

    10

    Visual Flag for Client Statuses

    I need a couple of flag fields on the client record (just a toggle on-off is fine) that show up on the work order header 11-2 as soon as the client name is selected. My ...
  • Votes

    9

    Client Service Statements Should use the Invoice date not the Work ...

    When sending a Service statement to clients the Inv. Date should be the date that is in the Billing Tab Invoice Date Box. Currently the Invoice date on the statement is ...
  • Votes

    9

    Work Order Completed but not yet Billed

    The Status of a Work Order Should automatically change to complete once the Filed Tech has completed the work and finished his report in the field. That would allow for ...
  • Votes

    6

    3-6 client equipment is tied to a client location but wont populate in ...

    We are an HVAC company and use 11-2 to create work orders for our technicians to go out on calls. In 3-6 we utilize the location tab and equipment tab for clients who ...
  • Votes

    12

    Add keyboard shortcuts - EVERYWHERE

    Please make it easier to navigate through tabs and pages without using the mouse, especially in service orders.
  • Votes

    2

    Service WO template should exclude the payroll labor from original ...

    We took an existing service invoice record and created a template from it. When we looked at it in SSO, it brought over the original payroll hours. This should not ...
  • Votes

    11

    client / location warning for Service

    Ability to create warnings for various issues for a client, location, job, etc. Works like vendor certificates.
  • Votes

    2

    location tax district for WO's not pulling in

    The locations have a tax district field/column, but when you create a WO for that location, it is not filling in the tax district, like it would if you were billing a job ...
  • Votes

    6

    WO numbering default to next needs to be the highest next

    Many companies have their WO #s set to skip during entry so that the number is assigned when the records are saved because they have more than one user creating them at ...
  • Votes

    2

    Sales Zip code report

    We need a report that shows how many works orders are performed within a zip code within a specified date range. We live in a big city where we need to split it up for ...