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Votes
4
Need to be able to delete a dispatch in SSO by admins
Currently in SSO there is no way to delete a dispatch on the dispatch screen. Ours change all the time and would be helpful to delete on the SSO module and not only in ...by: Robin S. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
3
Need to be able to add dispatch information to billed work orders
Work orders are billed daily. Time may be entered after the work order is billed. I need to be able to enter time to the work order after it is invoiced.by: Tracy R. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
32
Would like to be able to bulk email Service Invoices and Statements, ...
With a large number of Service Invoices send out each day, it would be nice to be able to do a bulk email (similar to the Direct Deposit notification emailed to employees ...by: Janet D. | over a year ago | Last activity 8 months ago | Status changed over a year ago | Service Receivables
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Votes
1
11-3 scheduling from the dispatch board, not pulling default Priority ...
PROGRAM PROBLEM 11-2 - I have set my default priority on the dispatch tab. If I'm on the dispatch board and highlight a time frame and create a new work order the ...by: Christina L. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
4
Service Invoice Profitability Reports - Fix
The Service Invoice Profitability Reports do not summarize job costs correctly when more than one invoice is posted for a work order. The billing is summarized ...by: Kay K. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
5
Search for customer by phone number in look up window.
When entering into look up windows attempting to search by customers full phone number it does not pull up any information based on search criteria entering the customers ...by: lacey w. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
21
We would like to suggest that "Completed" work orders be able to be ...
We would like to suggest that "Completed" work orders be able to be viewed under the Client Screen. Currently when you put a work order into "Completed" status you must ...by: Jennifer H. | over a year ago | Last activity 4 months ago | Status changed over a year ago | Service Receivables
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Votes
5
Time-off/Calendar notes
Notes should be more characters. The notes are also glitchey. Would also like to see the notes appear on the dispatch board under the appointment. Very difficult & ...by: Christina L. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
12
Hide dispatch board columns/Multiple boards
Would like to be able to only see technicians on dispatch board for certain groups such as only residential or only commercial. When a customer calls in the ...by: Danielle H. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
10
Add phases to Work Orders
There are a lot of folks who would use Service to dispatch crews but cannot if they do phased work like subs in the new home sector.by: Jim C. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
1
Change it so I can set different required fields for work orders than ...
I would make much more sense to seperate the work order/quote/invoice processes so things like required fields could be different for the 3by: Devin J. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
3
When our field techs enter parts in the Sage Service Operations module ...
When I print our job cost journal to reconcile jobs, without the costs showing up in it we have to search in the WO invoicing screen and manually enter parts the field ...by: Robin S. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
9
Printing an invoice vs Work Order
I cannot believe that this wasn't an option from day one, but there has to be a way that work orders default to printing as a work order and invoices default to printing ...by: Devin J. | over a year ago | Last activity 4 months ago | Status changed over a year ago | Service Receivables
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Votes
9
Too many 0's on invoice...
The Qty, and Price fields on invoices have too many zeros, it should only show the actual number like 14.5 not 14.500000 or 45 not 45.000000by: Devin J. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
5
Adding finance charge to a recievable customer
When creating a statement WITH finance charges - do NOT create another invoice number. We manually enter our invoice numbers so when we create an invoice number 1234 and ...by: Brenda H. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
8
Customer check number
An A/R or Service Receivables customer recieves a past due notice in the mail. Calls our office to say they paid the invoice and they have a canceled check. We need to ...by: Brenda H. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
6
Option to update prices in existing work orders
We do monthly, yearly and various other time frame services on equipment we install. We do not use service contracts. We have agreements with our customers that if ...by: Teri W. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
3
Ability to Create a Template for Work Order Notes Section
When we send service invoices, basically every single notes section is the same with some very minor adjustments. It would be nice to be able to save a template that ...by: Ryan C. | over a year ago | Last activity 4 months ago | Status changed over a year ago | Service Receivables
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Votes
5
Add Short Client name to Work Order Display preferences
Need to add Short Client Name since many of our clients are identified thru the short name, not their long name. We need to be able to choose that as one of the fields ...by: Shawn E. | over a year ago | Last activity over a year ago | Status changed over a year ago | Service Receivables
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Votes
28
Service Contract on Work Order
WHO: HVAC and Plumbing Contractors that have clients with schedled maintenance service contracts WHAT: On the Work Order, create a new field called Service Contract. ...by: Barbara T. | over a year ago | Last activity 3 months ago | Status changed over a year ago | Service Receivables
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