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Votes
3
record and store SM transactions in JC job trans table (like JC trans ...
Record and store SM transactions in JC job trans table (like JC trans currently works - without the dummy entries created by SM). As it is you have no controls or canned ...by: Erin A. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
allow post to SM work orders from PR and AP
We use jobs on SM work orders and would like to be able to post from AP and PR to SM using the job and work order fields.by: Erin A. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
3
Allow Service Management to post costs to closed jobs.
We allow posting costs to closed jobs so we can track profit fade. All other modules are working except for SM. This creates processing issuesby: Robert G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
Service Management Customer Properties
Need to have multiple options for contacts such as Accounts Payable, Onsite Contact, or Owner CEO etc... Each location has many departments and you only have one space ...by: Amy B. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
7
Deleting an entry in SM that Posts to a closed period.
Prevent deletions of SM register items that will post to a closed month. The system used to give you a warning and/or prevent you from posting to a closed period if you ...by: Frank S. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
Need a view in SM for EQ at all locations
Need to be able to track quipment from site locations without knowing the locationby: Jeanette M. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
9
Increase the numbers of characters in customer PO field in Work Orders
The field length in work orders for the Customer PO is too limiting. We need it increased to 20 characters. We are getting payments held up because we cannot use the ...by: Pam M. | over a year ago | Last activity 8 months ago | Status changed over a year ago | 3 Service Management
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Votes
14
Need to be able to add additional statuses like "customer hold" and ...
We need to be able to accurately reflect what's happening out in the fieldby: Ron J. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
15
Need to be able to reassign a SM Work-Order to another location when ...
We have several apartments we do work at where the name of the apartment can be very similar and thus staff accidentally create initial WO under incorrect customer ...by: Melissa J. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
Every time an ecard status is changed, the color should change to ...
Currently the top bar of the ecard changes to Green when it is started but does not change color when status are changed until it is completed and then the entire card ...by: Sharon G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
4
Have all "Unassigned" ecards viewable regardless of the Dboard date.
You should not have to change the assignment date on each ecard in the "Unassigned" queue each day to move them forward to the next day. If they exist in the ...by: Sharon G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
Allow for multiple "Unassigned" queus on the Dboard in SM to allow for ...
When managing dispatch for multiple companies/divisions, we cannot have all "Unassigned" tasks mixed together. We have had to create dummy "Unassigned" employees for ...by: Sharon G. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
8
SM transactional reconciliation to GL
Add standard reports to reconcile SM transactions to GL 1. Group by GL account 2. Date range by accounting date 3. Functional with either WIP Accounting turned ...by: Kris L. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
4
When invoicing agreements currently the tax group is being pulled from ...
When invoicing agreements currently the tax group is being pulled from either one of two locations on the Product from agreement type setup or from SM Settings, Taxes. ...by: Clifton K. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
We would like a better system to bill for rentals
Our company is trying to incorporate rental agreements into Service Management, but the system does not support the necessary requirements. Service Management tracks ...by: Tim M. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
6
SM: The SM PO number should automatically send over with SM AP ...
For easier connecting and troubleshooting - it would be great if the SM PO number was automatically sent over with all SM AP invoices. Once in AP it is very difficult to ...by: Amanda N. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
If you are using a JC Job in SM posting should happen at the same time ...
Currently if you create a SM work order under a "JC JOB" the GL expense entry goes in from a SM batch and then the JC expense entry goes in from an AP batch. This makes ...by: Amanda N. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
9
Billing check list per job/customer
There should be a tab for a billing check list. A way for the billing dept to make sure all forms are received for that certain customer. EX: If a customer requires a ...by: Britney R. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
7
Scanning work orders and attaching to job in SM
To eliminate paperwork loss or the amount of paperwork being passed around from tech, dispatchers, billing dept, etc., there should be a way to scan work orders or other ...by: Britney R. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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Votes
2
Billing per customer's operating hours
There should be a way in the customer set up where we can have the system calculate the billable hrs by the customer's store hours. EX: I have a customer who's contract ...by: Britney R. | over a year ago | Last activity over a year ago | Status changed over a year ago | 3 Service Management
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