• Votes

    3

    Need to be able to add dispatch information to billed work orders

    Work orders are billed daily. Time may be entered after the work order is billed. I need to be able to enter time to the work order after it is invoiced.
  • Votes

    4

    Need to be able to delete a dispatch in SSO by admins

    Currently in SSO there is no way to delete a dispatch on the dispatch screen. Ours change all the time and would be helpful to delete on the SSO module and not only in ...
  • Votes

    8

    Need to be able to open a WO without a client

    We have to open WO's for jobs on recon or for bid jobs when a lot of the time we don't know who the client will ultimately be. Need a way to change the client on the WO ...
  • Votes

    6

    Column for Location in Service Orders and Service Invoices lookup

    I need a column for the name of the Location when looking up Service Orders or Service Invoices through the Client record. Currently I have to enter the name in the ...
  • Votes

    4

    Add display lookup window for client PO in the service module - 11 - 2

    would love to be able to search by Client PO #'s in 11-2 billing screen
  • Votes

    2

    Create a recurring service receivable revenue module

    Create a recurring service receivable module similar to 3-11 in Accounts Receivable. This would be helpful for monthly recurring revenue. Currently it is possible to ...
  • Votes

    2

    Client search

    I really would like to to have the option to search clients by short name like the older version of Sage. It has been a challenge to find some clients without having to ...
  • Votes

    4

    I need to be able to print monthly dispatch reports so our project ...

    We use the SSO time entry system coinciding with SAGE 100 and need to be able to print a monthly dispatch report through either one of the systems.
  • Votes

    9

    11-2 Work Order should not be voided after Service Order Costs have ...

    The system should not allow you to void a Work Order after costs have been posted. If you have posted costs through AP or Payroll that are charged to the work order, it ...
  • Votes

    5

    Be able to partially invoice for totally invoice a workorder without ...

    Many times our customers request us to send them the invoice to begin processing prior to our technicians being dispatch to the job. If we invoice the work-order in Sage ...
  • Votes

    3

    When our field techs enter parts in the Sage Service Operations module ...

    When I print our job cost journal to reconcile jobs, without the costs showing up in it we have to search in the WO invoicing screen and manually enter parts the field ...
  • Votes

    1

    Change it so I can set different required fields for work orders than ...

    I would make much more sense to seperate the work order/quote/invoice processes so things like required fields could be different for the 3
  • Votes

    10

    Add phases to Work Orders

    There are a lot of folks who would use Service to dispatch crews but cannot if they do phased work like subs in the new home sector.
  • Votes

    12

    Hide dispatch board columns/Multiple boards

    Would like to be able to only see technicians on dispatch board for certain groups such as only residential or only commercial. When a customer calls in the ...
  • Votes

    5

    Time-off/Calendar notes

    Notes should be more characters. The notes are also glitchey. Would also like to see the notes appear on the dispatch board under the appointment. Very difficult & ...
  • Votes

    6

    Option to update prices in existing work orders

    We do monthly, yearly and various other time frame services on equipment we install. We do not use service contracts. We have agreements with our customers that if ...
  • Votes

    8

    Customer check number

    An A/R or Service Receivables customer recieves a past due notice in the mail. Calls our office to say they paid the invoice and they have a canceled check. We need to ...
  • Votes

    5

    Adding finance charge to a recievable customer

    When creating a statement WITH finance charges - do NOT create another invoice number. We manually enter our invoice numbers so when we create an invoice number 1234 and ...
  • Votes

    9

    Too many 0's on invoice...

    The Qty, and Price fields on invoices have too many zeros, it should only show the actual number like 14.5 not 14.500000 or 45 not 45.000000
  • Votes

    3

    Service Order Costs doesnt copy & paste onto new work order.

    When we mess up on Work Orders we like to just copy and paste everything. I don't like that it won't copy the Service Order Costs to the new Work Order. Is there anyway ...